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Help Desk / Support

Let our dedicated enterprise support help desk take care of your IT troubles.  We offer a range of IT support packages from help desk only to full IT management with lightening fast remote and on-site support for critical issues.

Cloud Solutions

Whether it’s hosted exchange email or SharePoint online from Office 365, full migration to the cloud or an off-site backup and disaster recovery solution you require, we’ve got it covered

IT Management

Let us save your business time and money with our full IT management package.  Our IT management options include help-desk and on-site cover, managed backup and connectivity, 24/7 server monitoring, third party vendor management and much, much more!

Network Services

We offer a full range of network services including secure structured data cabling and wireless network installation and management.

Service & Repair

With fully equipped workshops and experienced engineers, we are able to carry out expert repairs to your businesses desktop & laptop PC’s and servers.

Hardware Supply

As a Dell and HP partner we are able to offer competitive pricing on business desktops, laptops and servers to ensure a secure and manageable infrastructure for your business.

Why Choose Ascent IT?

Tickets resolved within 1hr of being raised

Support tickets received In 2017

Client satisfaction

What We Can Deliver

A dedicated enterprise support helpdesk

Full or part managed IT infrastructure

One single point of contact for all IT related issues

Helpdesk support, remote and on-site support

Managed IT Support Mon – Fri 9am – 5pm
We can support from 5 – 5000 users
Annual support reports generated with our powerful ticketing system
Our central location just off the A14 / A1 allows quick response to a wide coverage area

Client Testimonials

Distribution Company, Cambridgeshire

As a fast growing 24/7 business turning over £36million we need a quick response when things go wrong. Ascent IT have truly delivered where our previous provider did not! Their can do attitude is refreshing and depth of knowledge and expertise outstanding. If you are serious about growing a business then it's important to choose the right supplier and we certainly made the right decision moving to Ascent IT! Highly recommended!

Management Consultancy, Cambridgeshire

As a small business, based on remote working at sites at opposite ends of the UK, we needed an IT support company that could keep us on-line, was competitively priced and could meet a range of needs. Ascent IT have delivered and more for us. They have always been friendly to deal with – they talk in the language of our needs (not in techno-speak!); they’ve helped us set up a new business and as we’ve grown, their support has matched our requirements. Response to problems has been impressively quick, and there’s an all too rare flexibility in the service offered. All in all, you’re left feeling that you are a valued customer, not a faceless terminal. Highly recommended!

Manufacturing Company, London & Suffolk

We needed an I.T. provider who could deliver a cost effective solution linking our two offices in separate parts of the country together to share both files and accounts data. Ascent I.T. implemented a full connectivity solution in the form of a leased line for our most rural site as well as the necessary equipment to create a secure site to site VPN. The project was delivered on time and on budget! I would thoroughly recommend Ascent I.T.

Our Partners

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